Customer Service: the Roadmap to Success

Taking the plunge and transitioning into a customer service role can seem like a daunting task. But with a comprehensive roadmap and tips, you can rest assured you’ll have all the tools necessary for a successful transition.

Start with a Self-Inventory

Before making the leap, the first step is to take an inventory of the skills and experiences you have that will be beneficial in a customer service role. Knowing what type of customer service you’d like to do (online chat, phone support, in-person retail, etc.), as well as the industries where you’ll be able to apply your knowledge and expertise, is also helpful. Remember that any technical or customer-oriented skills you’ve picked up in your prior roles — such as software development, account management, or communications — could be a valuable asset when making the switch.

Upgrade Your Skillset

Next, depending on the type of customer service you’ll be working in, it may be beneficial to take a class or workshop to help you sell yourself as you venture into a new career. Taking a course on customer service best practices, for example, could give you a refresher on the fundamentals as well as boost your knowledge on the latest technologies. Additionally, devoting time to building up your communication skills — such as practicing active listening techniques, learning how to de-escalate customer complaints, and mastering the art of crafting responsive emails — may be beneficial as you progress in your new role.

Market Yourself and Your Experience

Now that you have a firm grasp on the skills you’ll need to transition into a customer service role, it’s time to take those skills and apply them in the job market. Spend some time reviewing customer service job postings to get an idea of the types of qualifications employers are looking for. Additionally, revamp your resume and tailor it specifically for any customer service roles you’re applying to. Consider highlighting any customer service experiences you’ve had in your past jobs, any awards you may have earned for customer service excellence, as well as any professional development courses you’ve taken to hone your skills.

Take Actionable Steps

The final step is making those first moves to transition into the customer service field. Here are some actionable steps that can help the transition go smoothly:

• Create a profile on customer service job sites. Update it often and use keywords that are relevant to your field and experience level.
• Subscribe to industry-specific newsletters to stay up to date with the latest customer service trends.
• Utilize your network to find new opportunities and reach out to mentors who can help build your customer service experience.
• Stay motivated by setting measurable goals and tracking your progress.

Conclusion

Making the decision to transition into a customer service role can be an exciting, life-changing experience. By taking an inventory of the skills you have, upgrading your skillset, and marketing yourself for the job, you’ll find yourself one step closer to achieving your career goals. Good luck!