Making a Successful Transition From Customer Service to Remote Work From Home

Understand the Necessary Skills Required to Work From Home

Making the successful transition from customer service to online remote work from home can be a daunting task. You need to understand that the skills required to transition from customer service to home-based work from home are different. Customer service requires an individual to think on their feet, be able to communicate with customers in a friendly and helpful manner, possess problem-solving skills, and be able to handle any difficult customer interactions. Working from home requires an individual to be organized, highly self-motivated, and to have strong technical, communication, and problem-solving skills.

An understanding of the day-to-day operations of customer service and the required skills to carry out these tasks is essential. Working from home demands those same skills, but with a tweak. Being organized is the key when it comes to online remote work from home. One should take the time to familiarize themselves with the tasks, have their system set up, and plan out their day. A positive attitude and the ability to stay motivated and creative are also mandatory.

Make Yourself Marketable for a Remote Working Position

It is important to make yourself marketable when transitioning from customer service to home-based work from home. Having a well-crafted CV highlighting your customer service experience and skills, as well as any online course or certifications you've completed, will help you stand out from the competition and create opportunities for yourself. Networking with others who have worked remotely and getting references can also help you stand out.

Once you land a remote job, it is essential to have a dedicated workspace with minimum distractions. Furthermore, having discipline and efficient communication skills is important to maintain productivity while working remotely. Use the tools available such as Zoom, Google Hangouts, Slack, etc. to keep in contact with colleagues and clients.

Actionable Steps to Make This Career Transition Happen

1. Understand the necessary skills required for working from home.
2. Update your CV with qualifications and skills that are transferable to a new role.
3. Imagine the changes you may need to make to your home setup in order to facilitate the transition.
4. Research companies offering work from home positions.
5. Network in the remote working industry to increase your visibility.
6. Apply for relevant positions.
7. Set up a dedicated workspace in your home to ensure maximum productivity and minimum distractions.
8. Stay organized and make use of the tools available.

Conclusion

Making a successful transition from customer service to remote work from home can be a rewarding experience. It is important to research and understand the necessary skills to make that successful transition possible. By making yourself marketable and setting up a dedicated workspace in your home, you will be able to start your new career in no time.